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🇺🇸 FREE USA SHIPPING! 🇺🇸
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🇺🇸 FREE USA SHIPPING! 🇺🇸
Website order processing: All orders, in all sizes, are processed on a first-come, first-served basis. Please allow 1–14 BUSINESS days for processing all orders. Our business days and hours are Monday–Friday, 8 a.m.–5 p.m., excluding holidays.
We make chains ahead of time, but popular sizes may need to be made if they are out of stock when your order is pulled for fulfillment. Please measure your dog carefully before ordering to help reduce exchanges.
Tracking: Tracking is not provided until your order is ready to ship. We then email the shipping notification and tracking information to the email address provided with your order. If you did not provide an email address with your order, you will not receive a tracking email. Creating a shipping label does not mean the carrier has collected or dispatched your package.
Processing time is separate from carrier transit time. Questions? Email bmd@badmofodog.com.
See our Shipping Policy.
Email bmd@badmofodog.com first and wait for authorization. For refunds and exchanges, ship the item back within 7 BUSINESS days after tracking confirms delivery to you. It does not have to reach us within those seven business days. Email authorization does not extend the ship-by deadline. Business days are Monday–Friday, excluding holidays. You pay return shipping by USPS Priority Mail; exchanges must use a box. Include your contact details and order number, plus requested size for an exchange or reason for a refund. Do not buy the replacement's outbound shipping label; we invoice you when the replacement is ready. See our Refund Policy for condition, packaging and eligibility rules.
For a refund, return the item in the same condition received, with the original shipping packaging and wrapping intact. The chain must never have been unwrapped; its original plastic must remain fully sealed. Refund items must be unopened, unworn and undamaged. For exchanges, including size exchanges, securely rewrap the item in plastic wrap (Saran Wrap) or bubble wrap before shipping to protect its condition. Original wrapping is not required for an exchange. The separate color-change restriction below still applies. Color-change exchanges cannot be processed after original packaging has been opened. These ordinary refund and exchange packaging rules do not define manufacturing-defect warranty eligibility.
Use your TikTok Shop order to manage returns, refunds, cancellations, and tracking. TikTok Shop's deadlines and instructions apply; you do not need separate email authorization to use its return process.
Find solutions to your most frequently asked questions about our products and services.
Learn from our experts and get valuable tips to enhance your shopping experience.
Contact our friendly support team for any additional assistance or inquiries. thank you
For Cuban collars with a buckle, wrap a soft measuring tape around the middle of your dog's neck with two fingers under the tape. Record this measurement in inches. Choose that size if available, or round up to the next available even size. Do not add another 1-2 inches after measuring with two fingers. Check the sizes available on the product page; for other products, follow their own sizing guidance. Read the sizing guide.
Available payment and installment options are shown at checkout. Read more about payment options.
Our chains are made from 316L Marine grade steel, so they'll handle whatever your Bad Mofo throws at them.
We offer a lifetime manufacturing-defect warranty strictly for 32mm Cuban Collection collars only. See the full policy HERE.
