Coverage is strictly limited to 32mm Cuban Collection collars. This lifetime manufacturing-defect warranty is separate from the ordinary refund/exchange seven-BUSINESS-day ship-back deadline.
At Bad MoFo Dogs we are very confident in the quality of our dog collars and so we offer a lifetime warranty against manufacturing defects.
WHAT'S INCLUDED?
Our lifetime warranty is limited strictly to 32mm Cuban Collection collars only and is in place to cover any manufacturer defects with the product.
This lifetime warranty
does not include coverage against scratches, chips, nicks, discoloration and excessive abuse (e.g. stress tests, torture tests and abnormal wear). And is strictly for the 32mm Cuban collection collars only.
WARRANTY TERMS:
To return your your Bad MoFo dog collar you must:
- Contact BMD@badmofodog.com by email to obtain instructions.
- Customer must pay shipping to get the dog collar back to us.
- Dog collar must pass the returned items inspection by our team.
If our team does find a defect or issue that meet our warranty claim requirements, your dog collar replacement will be approved as soon as possible. Delivery time can vary depending on inventory of the dog collar.
For website size exchanges, the item must be brand-new, unworn, unaltered, unwashed, hair-free and undamaged. For exchanges, including size exchanges, securely rewrap the item in plastic wrap (Saran Wrap) or bubble wrap before shipping to protect its condition. Original wrapping is not required for an exchange. The separate color-change restriction below still applies. Color-change exchanges cannot be processed after the original packaging is opened. Email bmd@badmofodog.com first for authorization. You pay return shipping by USPS Priority Mail BOX; include your name, email, order number and requested size. Once the return is received and the replacement is ready, we invoice replacement shipping. Do not buy the replacement outbound label; pay our invoice. See our Refund Policy for deadlines and full terms. Mandatory defective-item and legal protections remain. TikTok Shop orders follow the platform return process.
