Shipping policy

Website order processing: All orders, in all sizes, are processed on a first-come, first-served basis. Please allow 1–14 BUSINESS days for processing all orders. Our business days and hours are Monday–Friday, 8 a.m.–5 p.m., excluding holidays.

We make chains ahead of time, but popular sizes may need to be made if they are out of stock when your order is pulled for fulfillment. Please measure your dog carefully before ordering to help reduce exchanges.

Tracking: Tracking is not provided until your order is ready to ship. We then email the shipping notification and tracking information to the email address provided with your order. If you did not provide an email address with your order, you will not receive a tracking email. Creating a shipping label does not mean the carrier has collected or dispatched your package.

Processing time is separate from carrier transit time. Questions? Email bmd@badmofodog.com.

Carrier transit and delivery: Processing time is separate from transit time. After processing, we send domestic orders by USPS Priority Mail, which typically takes 1 to 3 days from the post office. This estimate does not include processing time and does not apply to international orders. We ship USA orders via USPS.

TikTok Shop orders: Follow the shipping and delivery deadlines shown in your TikTok Shop order. The website processing window above does not replace TikTok Shop's requirements.

PLEASE NOTE:

WE ONLY OFFER FREE SHIPPING ON NEW ORDERS WITHIN THE USA! FOR WEBSITE RETURNS AND EXCHANGES, FOLLOW THE ELIGIBILITY RULES AND SHIPPING CHARGES IN OUR REFUND POLICY. ALSO IF YOU ENTER YOUR ADDRESS WRONG AND ITEM IS RETURNED TO US, YOU WILL BE CHARGED FOR SHIPPING. ALL ORDERS ARE SUBJECT TO SIGNATURE REQUEST FOR DELIVERY.

Read our Refund Policy for return authorization, eligibility, and return or exchange shipping charges. TikTok Shop returns and refunds must be managed through TikTok Shop.