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Request a return or exchange within 7 days of delivery, and mail the item back within 7 days of approval. Contact us and receive our emailed authorization and instructions before sending anything back.
Sale collars, including the Cuban Gold Collar, are eligible for returns and exchanges under the same rules as full-price collars. The separate giveaway exception below still applies. Statutory rights and defective-item remedies are not limited by the ordinary return rules.
Email bmd@badmofodog.com with your receipt or proof of purchase. Items sent back without first requesting a return and receiving our emailed instructions will not be accepted.
If your return is accepted, we will send you a return shipping label and instructions on how and where to send your package. The label does not mean shipping is free; the customer-paid shipping terms below apply to ordinary returns and exchanges.
Returns should be sent, following our instructions, to:
P.O. Box 207
Trabuco Canyon, CA 92678
Refunds: Items must be unworn, with tags, and in unopened original packaging. The plastic wrapping on the chain must be unopened. A receipt or proof of purchase is required.
Exchanges: Items must be in resellable, brand-new, unworn, hair-free, unaltered, undamaged (unless defective) and unwashed condition, with tags and in their original packaging. A receipt or proof of purchase is required.
We do not replace, exchange or accept ordinary returns for damage caused by dogs chewing leashes, buckles or other product parts; customer tampering or attempted resizing; or normal wear and tear, such as scratches. These exclusions do not remove rights relating to defective products or applicable manufacturer-warranty rights.
For ordinary returns and exchanges, you are responsible for shipping the item back to us. For an exchange, you are also responsible for shipping the exchanged item back to you. Original shipping charges are non-refundable, except where applicable law requires otherwise. Free shipping applies to new orders within the USA, not return or exchange shipping.
For exchanges, after we receive and inspect the returned item, we email you an invoice for the shipping cost to send the exchange back to you. Once that invoice is paid, we prepare the exchange for shipment.
Allow 1–14 business days for exchanges to be processed back into our system. USPS delivers returns to us on Fridays after they have arrived at the local post office. Your ordinary return deadline is to mail the item within 7 days of approval, not for us to receive it within that period.
Alternatively, the fastest way to get another item is to return an eligible item and make a separate purchase once the return is accepted. This is an alternative to the exchange process, not a requirement to make a second purchase. The eligibility rules in this policy still apply.
Gift cards, personalized items and special orders are not eligible for ordinary returns. Contact us if you have questions about your specific item.
Giveaway exception: Orders that include entries to win items are not eligible for refunds. If you purchased during a giveaway, you are eligible for an exchange only, subject to the exchange requirements. This exception is separate from the normal sale-collar policy and does not limit rights required by law.
Inspect your order when it arrives and contact bmd@badmofodog.com immediately if it is defective, damaged or incorrect so we can evaluate the issue and make it right. Ordinary return restrictions do not override rights required by applicable law or applicable manufacturer-warranty rights.
Notwithstanding the ordinary return restrictions above, if merchandise is shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. The item must be in the condition you received it, unworn or unused, with tags and in its original packaging. You will also need the receipt or proof of purchase. Nothing in this policy limits rights required by applicable law.
We will notify you once we have received and inspected your return and let you know whether your refund is approved. If approved, you will be automatically refunded on your original payment method within 10 business days. Your bank or card company may take additional time to process and post the refund.
If more than 15 business days have passed since we approved your return, contact bmd@badmofodog.com.
Cancellation requests are sent to our back office and take approximately 7 business days to complete. If the order is fulfilled before cancellation is completed, the return and refund instructions above apply. This does not override any applicable statutory cancellation right.