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Material:316L Marine Grade Stainless Steel
Width:32mm
Length:16/18/20/22/24/26/28 Inches
Weight:1-2 lbs
HOW TO MEASURE
For Cuban collars with a buckle, wrap a cloth measuring tape around the middle of your dog’s neck with two fingers under the tape and record that measurement. Do not add another 1-2 inches after measuring with two fingers.
If you do not have a flexible measuring tape, use string in the same position with two fingers under it, mark where the ends meet, then lay it against a ruler.
Choose the measured size if it is offered, or the next available even size shown on that product. For regular Cuban collars, examples are 17 inches to 18 inches and 19 inches to 20 inches. Tiny Cuban collars have their own 12, 14 and 16-inch range: examples are 13 inches to 14 inches and 15 inches to 16 inches. Do not choose an 18 or 20-inch size for Tiny.
If your measurement is outside the sizes offered on the product, or you are unsure about fit, contact us before ordering. In particular, a Tiny measurement over 16 inches needs help choosing a different product rather than rounding down. Read the full measuring guide.
Lifetime manufacturing-defect warranty applies strictly to 32mm Cuban Collection collars only. It excludes scratches, chips, nicks, discoloration and excessive abuse, including stress tests, torture tests and abnormal wear.
Email BMD@badmofodog.com for instructions and pay inbound shipping. We inspect the collar; a qualifying defect replacement is approved as soon as possible. Delivery varies with inventory.
This lifetime warranty is separate from the ordinary refund/exchange seven-BUSINESS-day ship-back deadline. See the full warranty terms.
For website refunds and exchanges, ship the item back within 7 BUSINESS days after tracking-confirmed delivery to you. This is a ship-by deadline, not a deadline for BMD to receive it. Email first for authorization; authorization does not extend the deadline. Business days are Monday–Friday, excluding holidays.
For website size exchanges, items must be brand-new, unworn, unaltered, unwashed, hair-free and undamaged. For exchanges, including size exchanges, securely rewrap the item in plastic wrap (Saran Wrap) or bubble wrap before shipping to protect its condition. Original wrapping is not required for an exchange. The separate color-change restriction below still applies. Color-change exchanges cannot be processed after original packaging is opened.
Email bmd@badmofodog.com first for authorization. You pay return shipping by USPS Priority Mail BOX. Include your name, email, order number and requested size. After the return is received and the replacement is ready, we invoice replacement shipping. Do not buy that outbound label; pay our invoice.
Refund returns must be unopened, unworn and undamaged. For a refund, return the item in the same condition received, with the original shipping packaging and wrapping intact. The chain must never have been unwrapped; its original plastic must remain fully sealed. You pay USPS Priority Mail return shipping and include contact details, order number and return reason. Original shipping is non-refundable, subject to mandatory legal rights. Orders including giveaway entries or promotional items are not eligible for refunds.
Allow 1–14 BUSINESS days after receipt for inspection/processing, then an email update. See the Refund Policy for deadlines, exclusions, cancellation and full terms. Defective-item and mandatory legal protections remain. TikTok Shop orders follow its platform process.