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The return, exchange, and cancellation terms below apply to orders placed on badmofodogs.com. For website returns, email us first and wait for our emailed authorization and instructions before mailing an item.
TikTok Shop orders: Start and manage return, refund, or cancellation requests through your TikTok Shop order. Follow TikTok Shop's instructions, deadlines, labels, and return address. Separate email authorization from us is not required to use TikTok Shop's return process, and the website return window below does not replace TikTok Shop's rules.
For a website refund or exchange, ship the item back within 7 BUSINESS days after you receive it, based on tracking-confirmed delivery. The deadline is for you to ship it, not for us to receive it. Email us first and receive our authorization and instructions before mailing. Contacting us or receiving authorization does not extend this shipping deadline. Business days are Monday–Friday, excluding holidays.
Sale collars, including the Cuban Gold Collar, remain eligible under the same ordinary return and exchange rules as full-price collars. The giveaway and promotional-item refund exclusions below apply separately. Mandatory legal rights and defective-item remedies are preserved.
Email bmd@badmofodog.com with your order number and receipt or proof of purchase. Receive our emailed authorization and instructions before mailing your item.
Send authorized returns and exchanges to:
Bad MoFo Dogs
PO Box 207
Trabuco Canyon, California 92678
Items must be brand-new, unworn, unaltered, unwashed, hair-free and undamaged, except where defective-item remedies apply. Keep tags with the item. For exchanges, including size exchanges, securely rewrap the item in plastic wrap (Saran Wrap) or bubble wrap before shipping to protect its condition. Original wrapping is not required for an exchange. The separate color-change restriction below still applies.
Color-change exchanges cannot be processed after the original packaging has been opened.
You pay return shipping. Send the item in a USPS Priority Mail BOX. Include a note with your name, email address, order number and requested size.
After we receive your return and the replacement is ready, we email an invoice for replacement shipping. Do not buy an outbound shipping label for the replacement. Pay our shipping invoice so we can send your replacement.
USPS delivers returns to us on Fridays after they have arrived at the local post office.
Alternatively, you may return an eligible item and make a separate purchase once the return is accepted. This is an alternative to the exchange process, not a requirement to make a second purchase. The eligibility rules in this policy still apply.
Items must be unopened, unworn and undamaged. For a refund, return the item in the same condition received, with the original shipping packaging and wrapping intact. The chain must never have been unwrapped; its original plastic must remain fully sealed. Keep tags intact. You pay return shipping by USPS Priority Mail. Include a note with your contact details, order number and reason for return.
Original shipping charges are non-refundable, except where applicable law requires otherwise. Free shipping on new USA orders does not include return or exchange shipping.
We do not accept ordinary returns or exchanges showing wear, chewing damage, tampering, attempted resizing or normal scratches. These restrictions do not override defective-product remedies, applicable manufacturer warranties or mandatory legal rights.
Gift cards, personalized items and special orders remain ineligible for ordinary returns.
Orders including giveaway entries or promotional items are not eligible for refunds. Giveaway orders remain eligible for exchanges subject to the exchange requirements. This does not limit rights required by law.
After we receive your return, allow 1–14 BUSINESS days for inspection and processing. We then email you an update. Business days are Monday–Friday, excluding holidays. This period is separate from any additional time your bank or card company takes to post a refund.
Inspect your order when it arrives and contact bmd@badmofodog.com immediately if it is defective, damaged or incorrect so we can evaluate the issue and make it right. Ordinary return restrictions do not override rights required by applicable law or applicable manufacturer-warranty rights.
Notwithstanding the ordinary return restrictions above, if merchandise is shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. The item must be in the condition you received it, unworn or unused, with tags and in its original packaging. You will also need the receipt or proof of purchase. Nothing in this policy limits rights required by applicable law.
We email you the inspection result and whether your refund is approved. Approved refunds go to your original payment method. Your bank or card company may take additional time to post the refund.
Contact bmd@badmofodog.com right away to request cancellation. Our back office typically takes up to 7 business days to process the request. If your order has shipped, follow the refund-return instructions after delivery. Mandatory cancellation rights are preserved.